1. Introduction
Market Me ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you consent to the data practices described in this policy.
2. Data Controller
Market Me is the data controller responsible for your personal data.
Contact details:
Email: team.marketme@gmail.com
3. Information We Collect
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Contact Forms: Name, email address, phone number (optional), and message content
- Free Audit Requests: Name, email address, website URL, and business type
- Chat Widget: Name, email address, and conversation content
- Service Enquiries: Business information, project requirements, and communication preferences
3.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Analytics Data: IP address, browser type, device information, pages visited, time spent on pages, referring website
- Cookies: Session identifiers, preference settings, and tracking data (see our Cookie Policy for details)
- Technical Data: Operating system, screen resolution, and connection type
4. How We Use Your Information
We process your personal data for the following purposes:
4.1 Service Delivery
- Responding to your enquiries and providing customer support
- Conducting free website audits and providing recommendations
- Delivering our web design and management services
- Processing payments and managing subscriptions
4.2 Communication
- Sending service updates and important notifications
- Responding to your questions and requests
- Providing technical support and assistance
4.3 Website Improvement
- Analysing website usage to improve user experience
- Identifying technical issues and optimising performance
- Understanding visitor behaviour and preferences
4.4 Legal Compliance
- Complying with legal obligations and regulations
- Protecting our rights and preventing fraud
- Enforcing our terms and conditions
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent (e.g., submitting contact forms)
- Contract Performance: To fulfil our contractual obligations to you
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
6.1 Service Providers
- Email service providers for communication
- Analytics platforms (e.g., Google Analytics) for website analysis
- Hosting providers for data storage
- Payment processors for transaction handling
6.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.
7. Data Retention
We retain your personal data only for as long as necessary:
- Contact Form Data: 2 years from last contact
- Free Audit Data: 2 years from audit completion
- Client Data: Duration of service plus 6 years for legal/tax purposes
- Analytics Data: 26 months (Google Analytics default)
- Chat Widget Data: 1 year from last interaction
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at team.marketme@gmail.com. We will respond within one month.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and databases with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Secure backup and disaster recovery procedures
10. International Data Transfers
Your data is primarily stored and processed within the UK and European Economic Area (EEA). If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first at team.marketme@gmail.com. We will investigate and respond promptly.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: team.marketme@gmail.com