Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Market Me's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

• "Market Me", "we", "our", "us": Refers to Market Me and its representatives
• "Client", "you", "your": Refers to the individual or business engaging our services
• "Services": All web design, development, management, and related services provided by Market Me
• "Website": The Market Me website and all associated pages
• "Deliverables": All work products, designs, code, and materials created for the Client

3. Service Scope

3.1 Services Offered

Market Me provides the following services:

• Custom website design and development
• Website launch and deployment
• Conversion optimisation and analytics
• Booking system and payment integration
• Ongoing website management and maintenance
• Technical support and updates
• SEO optimisation and performance monitoring

3.2 Service Packages

Services are provided through subscription packages (Starter, Growth, Premium) as detailed on our website. Each package includes specific features and support levels. Additional services may be available upon request and subject to separate agreement.

3.3 Service Limitations

Our services do not include:

• Content creation (copywriting, photography, videography) unless specifically agreed
• Third-party software licences or subscriptions
• Domain registration or hosting fees (unless included in package)
• Services outside the agreed scope without prior written approval

4. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information required for service delivery
• Respond to requests for information and feedback within reasonable timeframes
• Provide necessary access to accounts, platforms, and systems
• Supply content, images, and materials in appropriate formats
• Review and approve deliverables within agreed timeframes
• Ensure all provided content complies with applicable laws and does not infringe third-party rights
• Maintain confidentiality of login credentials and account information

5. Payment Terms

5.1 Pricing

Service pricing is as displayed on our website or as agreed in writing. All prices are in GBP (£) and exclude VAT unless stated otherwise. We reserve the right to change our pricing with 30 days' notice to existing clients.

5.2 Payment Schedule

• Subscription Services: Billed monthly or annually in advance
• One-off Projects: 50% deposit upon agreement, 50% upon completion
• Additional Services: Invoiced separately and payable within 14 days

5.3 Payment Methods

We accept payment via bank transfer, credit/debit card, and other methods as agreed. Payment processing is handled securely through third-party payment providers.

5.4 Late Payment

Late payments may incur interest at 8% above the Bank of England base rate per annum. We reserve the right to suspend services for accounts with overdue payments exceeding 14 days.

5.5 Refunds

Subscription fees are non-refundable. For one-off projects, deposits are non-refundable once work has commenced. Refunds for completed work are at our sole discretion.

6. Intellectual Property Rights

6.1 Ownership Upon Payment

Upon receipt of full payment for services, all intellectual property rights in the final deliverables (including designs, code, and content created by Market Me) transfer to the Client. This includes:

• Website design and visual elements
• Custom code and functionality
• Graphics and images created specifically for the Client
• Documentation and materials produced for the project

6.2 Pre-existing Materials

Market Me retains ownership of:

• Pre-existing code libraries, frameworks, and tools
• Reusable components and templates
• Methodologies and processes
• General knowledge and expertise

6.3 Third-Party Materials

Third-party software, plugins, fonts, stock images, and other licensed materials remain the property of their respective owners and are subject to their licence terms.

6.4 Portfolio Rights

Market Me reserves the right to display completed projects in our portfolio, marketing materials, and case studies unless the Client requests confidentiality in writing.

7. Warranties and Disclaimers

7.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services and grant the rights specified
• Our work will not knowingly infringe third-party intellectual property rights

7.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind, express or implied. We specifically disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of specific business results, traffic, or revenue
• Responsibility for third-party services, software, or platforms
• Guarantees of uninterrupted or error-free operation

8. Limitation of Liability

8.1 Liability Cap

Our total liability for any claims arising from or related to our services shall not exceed the total fees paid by the Client in the 12 months preceding the claim, or £5,000, whichever is lower.

8.2 Excluded Damages

We shall not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Indirect, consequential, or special damages
• Damages resulting from Client's breach of these Terms
• Issues caused by third-party services or platforms
• Damages arising from unauthorised access or security breaches beyond our control

8.3 Exceptions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the course of the engagement. This obligation continues for 3 years after termination of services.

Confidential information does not include information that:

• Is publicly available through no breach of this agreement
• Was known prior to disclosure
• Is independently developed
• Must be disclosed by law or court order

10. Term and Termination

10.1 Subscription Services

Subscription services continue on a rolling basis until terminated by either party with 30 days' written notice. Termination takes effect at the end of the current billing period.

10.2 One-off Projects

Project agreements terminate upon completion and final payment, unless ongoing services are included.

10.3 Termination for Breach

Either party may terminate immediately if the other party:

• Materially breaches these Terms and fails to remedy within 14 days of written notice
• Becomes insolvent or enters bankruptcy proceedings
• Engages in fraudulent or illegal conduct

10.4 Effects of Termination

Upon termination:

• Client must pay all outstanding fees for services rendered
• We will provide reasonable assistance with transition (fees may apply)
• Client retains rights to completed and paid-for deliverables
• Confidentiality obligations continue
• We may retain copies of work for legal and archival purposes

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, government actions, or technical failures. The affected party must notify the other promptly and make reasonable efforts to resume performance.

12. Indemnification

The Client agrees to indemnify and hold Market Me harmless from any claims, damages, or expenses arising from:

• Content, materials, or information provided by the Client
• Client's breach of these Terms
• Client's violation of applicable laws or third-party rights
• Client's use of deliverables in a manner not authorised by these Terms

13. Data Protection

Both parties agree to comply with applicable data protection laws, including UK GDPR. Our processing of personal data is governed by our Privacy Policy. Where we process personal data on the Client's behalf, we act as a data processor and will enter into appropriate data processing agreements.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any written agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

14.2 Amendments

We may update these Terms from time to time. Material changes will be notified to active clients with 30 days' notice. Continued use of services after changes constitutes acceptance.

14.3 Assignment

The Client may not assign or transfer rights or obligations without our written consent. We may assign our rights and obligations to a successor or affiliate with notice to the Client.

14.4 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

14.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.6 Notices

All notices must be in writing and sent to the email addresses provided. Notices are deemed received when sent by email during business hours, or the next business day if sent outside business hours.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation for at least 30 days.

16. Contact Information

For questions about these Terms, please contact us:

Email: team.marketme@gmail.com